Refund Policy

We want you to love what you ordered. If something isn't right, we'll make it right.

30-Day Returns

You may request a return within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in their original packaging. Proof of purchase (order number or confirmation email) is required.

How to Start a Return

Email us at help.mirabillia@gmail.com with your order number and the reason for your return. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or if you received the wrong item. Include photos of the issue — we'll evaluate it right away and send a replacement or issue a full refund at no cost to you.

Refunds

Once we've received and inspected your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at help.mirabillia@gmail.com.

Return Shipping

For returns due to our error (damaged, defective, or incorrect items), return shipping is free. For all other returns, the customer is responsible for return shipping costs.

Exceptions

Custom or personalized products, clearance items, and gift cards are not eligible for return. For hygiene reasons, certain personal-use items cannot be returned once opened unless defective.